State of Wisconsin Department of Health Services

Release 26-01 February 04, 2026

7.2 Setting Business Events - Meetings

Demo Video

Setting Business Events - Meetings

Local administrators can schedule future meeting business events for a line of business to inform callers when the office is closed due to meetings. Callers hear the message in their selected language of English, Spanish, or Hmong. Callers who select other as their language hear the prompt in English. While the meeting business event is activated, Genesys ends the call after the message plays for the caller. Callers are not sent to a queue. Meeting business events apply to the local admin's call center. Do not set holiday schedules using a meeting business event (for more information, see section 7.4 Setting Holidays).

7.2.1 Scheduling a Meeting Business Event

To activate a meeting business event:

Note	Prior to scheduling a business meeting event, email the inbox: dhsgenesyscloudproject@dhs.wisconsin.gov  to confirm which prompt is currently loaded (do not open a ticket). Do not open a Genesys Support ticket unless a new prompt is required.

1. Click the Menu button.
2. Click Orchestration, then Routing, and then Operating Schedule Groups.
3. If necessary, enter your line of business in the Search by name field to filter by the desired line of business.
4. Select the meeting schedule for your line of business.
   
5. On the Schedule Group page, click Schedules. The Schedule Group page displays the Closed Schedules. These are used for meeting business events that close the office. 

   Note	Do not use a meeting schedule for holidays. For more information, see section 7.4 Setting Holidays.

   
6. If no business meeting is listed, click the drop-down menu and select your line of business_Meeting_1 and your line of business_Meeting_2 for your line of business.
7. Select Meeting_1 or Meeting_2 for your line of business and click the pencil button to edit the scheduled dates for this meeting business event.
   
8. Enter the date and hours of the meeting. Check the All day box for an all day meeting. 
9. Optionally, select a repeating schedule for the meeting from the How often does this schedule repeat? drop-down menu. The scheduling details vary with the drop-down menu selection. 
10. Click the Upcoming Occurrences button to display the meeting as a calendar event.
    
    
11. Click Save.
    

After scheduling a meeting event, click on the event to display its schedule.

7.2.2 Creating Multiple Meeting Business Event Schedules

There are two meeting business event closed schedules, Meeting1 and Meeting2 that can be used to schedule closures. Each can be used to set a single one-time closure or single recurring closure. Since no more than two one-time closures or recurring closures can be scheduled at a time, Meeting1 and Meeting2 must be rescheduled as closures pass.

7.2.3 Cancelling a Business Event Schedule

To cancel a scheduled meeting business event:

1. Click the Menu button.
2. Click Orchestration, then Routing, and then Operating Schedule Groups.
3. On the Schedule Group page, click Schedules.
4. Click the trash can to cancel the associated schedule.

Note	The meeting business event can be rescheduled, See 7.2.1 Scheduling a Meeting Business Event.

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Publication Number: P-03208